Shipping Policy

Last updated: September 9, 2026

At Thrivin, we aim to make shipping simple, transparent, and reliable. This Shipping Policy explains our shipping costs, available shipping options, order processing, delivery times, and order tracking.

1. Shipping costs

Shipping costs are calculated at checkout and depend on your delivery address and the shipping option selected.

We offer free shipping on orders over €80 to eligible delivery destinations.

The shipping options and applicable costs available for your order will always be displayed at checkout.

Customs, duties & taxes

The price shown at checkout is the final amount you will pay. All applicable customs duties and taxes are included, so you will not be charged additional fees when your order is delivered.

There are no hidden costs or unexpected charges.

Please note that shipping costs and shipping insurance are non-refundable once your order has shipped.

2. Shipping options

We offer standard and express shipping through our trusted local couriers.

The shipping options available for your order depend on your delivery location and will be displayed at checkout.

Standard shipping typically takes 3–9 working days. Estimated delivery times for express shipping are also shown at checkout.

3. Order processing

Orders are generally processed within 1–2 working days, including careful preparation and packaging.

Processing time is separate from the estimated delivery time. This means the estimated delivery period begins after your order has been processed and shipped.

Please note that processing times are estimates and may occasionally take longer due to circumstances outside of our control.

4. Delivery times

Delivery times depend on your destination and the shipping method selected at checkout.

The delivery times shown are estimated transit times and are not guaranteed. While we work with our delivery partners to ensure your order arrives as quickly as possible, delays can occasionally occur due to circumstances outside of our control.

These may include:

• Courier or carrier delays

• Weekends and public holidays

• Severe weather

• Customs clearance

• Other disruptions affecting the delivery network

Thrivin is not responsible for delays caused by circumstances outside of our control.

5. Tracking your order

Once your order has shipped, you will receive a shipping confirmation email with a tracking link.

Tracking information may take some time to become available after your order has been handed over to the courier. It may also take some time for tracking information to update while your order is in transit.

Periods without a new tracking update do not necessarily mean that your order has stopped moving.

If there has been no tracking update for 5 business days, or your order has passed the last expected delivery date, please contact our Customer Support team so we can investigate the shipment with the relevant courier.

6. Delivery locations

We deliver to selected countries and locations. Available delivery options are determined by the destination entered at checkout.

We do not ship to:

• PO Boxes

• APO, FPO, and DPO addresses

• US territories, including Guam and the US Virgin Islands

• Remote or restricted postcodes

Please check the available delivery options at checkout to confirm whether we deliver to your location.

7. Customer support

If you have any questions about shipping or delivery, please contact our Customer Support team.