Buying a gift card

How can I buy a Thrivin gift card?

You can purchase a Thrivin gift card directly through our website. Simply select the amount and add the gift card to your basket. 

Please note: gift cards can’t be canceled, refunded, or redeemed for money.

Can I buy a gift card as a gift for someone else?

Yes. You can tick the box: ‘I want to send this as a gift’ after you have selected the amount of the gift card. 

Will I receive a physical gift card?

Thrivin gift cards are digital and are delivered by email.

Using a gift card

How do I use a gift card?

Enter your gift card code at checkout. The gift card amount will be applied to your order total.

Can I use a gift card or voucher on all products?

Yes, gift cards and vouchers can be used on all products unless a specific promotion or product states otherwise.

Can I use my gift card on a different country website or in another currency?

No. Thrivin gift cards can only be used on the country website where they were purchased and in the same currency. Please make sure you are shopping on the correct Thrivin website before entering your gift card code.

Gift card balance & validity

How can I check my gift card balance?

You can check your gift card balance during checkout after entering your gift card code.

How long is my gift card valid for?

Gift cards are valid for one year from the date of purchase. After this period, the gift card can no longer be used.

What if my gift card balance doesn’t cover my full order?

You can use multiple gift cards in the same order. If the total gift card balance doesn’t cover your full order, you can pay the remaining amount using another accepted payment method.

Promotions & discount codes

How do I use a discount code?

Simply enter your discount code at checkout and apply it before completing your order.

Why isn’t my discount code working?

Please check that your discount code is entered correctly and is still valid. Some codes may have additional terms or restrictions.

Can I use a discount code on discounted products?

Discount codes cannot be used on already discounted products unless stated otherwise in the promotion.

Promotion Terms and Conditions

What happens if I return or exchange products from a promotional order?

If you return products from a promotional order, your refund is adjusted to reflect the Promotion.

Products purchased as part of the Promotion can be exchanged for products of equal value, subject to availability.

How does the Mix & Match promotion work?

Buy 2 eligible products, get 10% off. Buy 3 or more eligible products, get 20% off. Mix any eligible products. The discount is applied automatically at checkout.